Customer Success Manager

Remote • Full-Time

Who we are

ParentSquare is a Santa Barbara-based growing company that’s changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 20,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more. We just celebrated our 13th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians.

Who we’re looking for

ParentSquare acquired Remind, a popular platform for communication and learning in December 2023 and we are currently seeking a highly motivated and detail oriented Customer Success Manager to join our team to continue to support our Remind customers. In this exciting role you’ll be responsible for managing a portfolio of Remind's Mid-Market clients and developing and nurturing long-term relationships. This role will focus on onboarding new customers, ensuring customer retention, contract renewals, and identifying expansion, upsell and migration opportunities.

The right person in this role will be passionate about identifying creative and innovative solutions that help schools and districts expand their school-wide communication, leading to increased family engagement and improving the lives of students through communication.

This role will include:

• Develop trusted relationships with our district and school clients, helping them achieve their goals for using Remind
• Manage a portfolio 100+ mid-market accounts, drive contract renewal, expansion and migration conversations
• Develop and document success plans to ensure goal alignment, product adoption, expansion and migration for your portfolio of accounts 
• Facilitate quarterly business reviews, product demos, and provide additional training to administrators as needed
• Systematically track and quantify feedback from administrators and synthesize for Product, Engineering, and other teams to surface customer needs 
• Work cross-functionally with Sales, Customer Support, Product, Customer Education, and Implementation to provide a seamless customer experience, resolve issues, and escalations
• Work with customers across the US and being flexible to accommodate different time zones

Our ideal candidate will have the following:

• 2+ years of relevant Customer Success or Account Management experience within a SaaS or software company environment, managing all aspects of the customer lifecycle for a portfolio of high volume accounts
• Experience in K12 EdTech, school communications and/or student information systems 
• Incredible listener and can naturally earn the trust and support of others
• Excellent verbal and written communicator and can adapt your style to meet diverse customer needs 
• Self-motivated, proactive team player with the ability to work effectively in a fast-paced, ever-changing environment 
• Extremely organized and detail-oriented, with a proven ability to manage a number of projects on tight deadlines with a high level of accuracy

The perks of working for us are great! 

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide: 

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year 
• 15 paid holidays including your birthday and time off between Christmas and New Years

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

 This role will have a total salary + variable comp (OTE) between $60,000 and $90,000, DOE.